Choose a feature and follow its steps. Check the status label before starting: planned workflows are not available yet.
Live shipped todayQuick win high value, near termPlanned in design
For people seeking help
5
From a hard moment to a clear next step.
A1
Guided intake and safety-first triage
Live, expanding
Who
Anyone with a legal or life problem.
How it works
Describe the situation on a simple form or in an assistant chat.
The system captures only the essentials: issue, location, goal, any hard deadline, and risk signals.
If a crisis signal appears, emergency contacts show first, ahead of any process step.
The matter enters triage with a reference and a clear next step.
The benefit
A calm, guided path instead of a blank form, and if someone is in danger, the right number first.
A2
Plain-language guidance and deadlines
Live
Who
People who need to know their rights and next steps.
How it works
Returns plain-language rights, the typical process, documents to gather, and questions to ask.
Leads with the deadlines that decide cases.
Curated content first. Any generated text is marked as information, not advice, and flagged for staff review.
The benefit
People understand what is happening and what to do next, and do not miss the deadline that would cost them the case.
A3
Deadline calculator
Live
Who
Anyone who received a notice with a clock on it.
How it works
Enter the issue and the date on the notice.
Get the exact response window, from an eviction answer date to the EEOC charge limit to a debt-lawsuit answer date.
No advice: just the deadline the law gives you, with its source.
The benefit
Missing a deadline is the most common and most preventable way people lose. This turns when must I act into a clear date in seconds.
A4
Find help near me
Live
Who
People who need a local provider, legal or the support that comes with legal trouble.
How it works
Enter a ZIP and situation.
Search one directory of legal aid plus food, housing, and crisis lines, with free and pro-bono options first.
For immigration, only licensed attorneys or recognized nonprofits appear.
The benefit
Legal problems rarely travel alone. This connects the whole set of needs in one place, free options first.
A5
Eligibility and cost transparency
Live
Who
People unsure whether they qualify or what a matter will cost.
How it works
Estimate likely eligibility for income-based legal aid before the call.
Show likely court fees, fee-waiver eligibility, and out-of-pocket cost after free options.
The benefit
Removes the will they take me and can I afford this uncertainty that stops people from reaching out.
For advocates and legal-aid staff
6
Spend scarce time where it matters most.
B1
Smart routing
Live queue
Who
Intake staff deciding who handles each matter.
How it works
New matters land in a triage queue, oldest first, scoped to the organization.
The system suggests the right queue and the best available person, matching the issue to a specialty and preferring a shared language and open capacity.
Routing creates a real assignment with a service deadline, visible in the shared inbox.
The benefit
A ranked, explained recommendation instead of a bare assign to, and every matter gets an owner and a clock.
B2
Multiparty case management
Live
Who
Advocates managing real cases, which are rarely one person.
How it works
A case holds all its parties: applicant, opposing party, dependents, and the assigned advocate, attorney, or interpreter.
Internal parties link to real users. External parties stay as minimized references.
The benefit
The full picture of who is involved and who is responsible, so you route to and schedule with real people.
B3
Workplan, activities, and timeline
Live
Who
Advocates running a matter to completion.
How it works
Each case gets a sensible default workplan for its issue type, including the answer deadline.
Meetings, calls, filings, and deadlines schedule as activities and appear on the calendar.
Everything that happens forms one timeline.
The benefit
A shared workplan with deadlines on the calendar, and a complete history anyone can catch up on at a glance.
B4
Guidance and document assembly
Live
Who
Advocates preparing materials for clients.
How it works
Fills curated templates such as hardship letters, fee-waiver requests, and evidence checklists with case facts.
Every generated document lands in staff review and is never delivered unreviewed.
The benefit
Less time on boilerplate, more on judgment, while a human always signs off.
B5
Referral packets and wallet cards
Live
Who
Advocates handing a client a concrete next step.
How it works
From any case, one click produces a printable PDF referral packet.
It composes the ranked local providers (free and pro-bono first), the verified deadline that matters, and a matter-specific what-to-bring checklist, with crisis contacts leading when present.
A second click produces a compact wallet card, the two or three key programs plus the standing hotlines on a pocket-sized page an office prints in bulk. Both render through the same shared substrate utility.
The benefit
The client leaves with something real in hand, not a verbal try calling around.
B6
Multilingual output
Live
Who
Advocates and clients who do not share a first language.
How it works
An assembled document can be translated into the client's language, Spanish first, also Chinese, Vietnamese, Haitian Creole, and Arabic, through the shared generator.
The translation is created as a new draft that lands in staff review, exactly like an original document, so a machine translation is never delivered until a human approves it.
The benefit
Language stops being a barrier to understanding rights and next steps.
For the team
4
Keeping the service fair, current, and improving.
C1
Learning loop
Planned
How it works
Records what it recommended, then ingests the outcome: did the referral connect, was the person served, was it timely.
Starts with self-reported follow-ups and upgrades to automatic tracking.
Learns which programs help which matters, using operational features only, never protected attributes.
The benefit
The service gets measurably better at sending the right people to the right help, grounded in real outcomes.
C2
Fairness and equal-footing audit
Live
How it works
An admin-only report computes disparate-impact ratios (the four-fifths rule) across protected axes on routing speed, resolution rate, and favorable outcomes.
Deterministic, so it is meaningful at any volume, and honest about small samples: a group with too few cases is shown but never flagged.
A guard keeps protected attributes out of any future learning loop; this is the one place protected attributes are read, never for routing.
The benefit
Fairness is observable and contestable, not assumed.
C3
Resource upkeep automation
Live
How it works
An admin-triggered link-health sweep probes every directory URL and marks each entry ok, moved, or dead, with the date checked.
A scan of a public, keyless feed surfaces programs not yet in the directory as candidates for review.
Neither ever deletes or auto-adds: a dead link is flagged for a person to fix, a candidate is vetted before it is added.
The benefit
Directories go stale fast. This keeps guidance current with almost no manual effort.
C4
Unified data layer
Live pipeline, live 211 pending
How it works
A keyless ingestion pipeline normalizes public Open Referral and HSDS feeds into one open standard.
It fetches, maps to the standard, dedupes by organization and location and service, geocodes with the free US Census geocoder, and upserts.
It is idempotent by source, so re-running a feed updates entries in place instead of duplicating them, and it only ingests authoritative feeds, never invented data.
The live 211-by-ZIP feed turns on when the per-center 211 key and data agreement land.
The benefit
One reliable source of where to get help that powers find help, packets, and matching, kept real and fresh.