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Terms of Service ← Capability showcase A matter to the right person, with a clock
Smart Routing Suggests the right queue and the best available person for each matter, matching issue to specialty and preferring a shared language and open capacity, then creates a real assignment with a service deadline.
What this demonstrates: Routed work with an SLA, reaching the shared assignment infrastructure through the core bridge rather than owning it.
New matter in the triage queue Oldest first, scoped to the org Suggest the queue and the person Specialty, shared language, open capacity Create an assignment with an SLA Visible in the shared inbox with a deadline Staff picks it up and acts Accept, reassign, or work it Matter assigned and moving Nothing silently stalls Reading the diagram Start. Where the flow beginsAutomated step. The engine runs it, no input neededHuman step. The flow pauses and waits for a personRouted + SLA. Work lands in a queue with a deadlineEnd. A final stateThis is the shape of the workflow, not its configuration. The engine that runs it, and the definitions behind each step, stay private.